Shipping policy

Turbo Egypt

Shipping Policy

At Turbo Egypt, we aim to provide a smooth and reliable delivery experience across Egypt. Please

review the shipping terms below before placing your order.

1. Delivery Coverage

Turbo Egypt delivers orders across Egypt through our designated delivery partners.

Delivery availability and estimated delivery times may vary depending on the customer's location, product availability, and operational circumstances.

2. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation through the contact details provided during checkout.

Orders are prepared for dispatch after the order has been confirmed and successfully processed.

You may receive shipping and tracking updates through the contact information provided with your order.

3. Delivery Times

Cairo & Giza: Estimated delivery within 1–3 working days.
Other Governorates: Estimated delivery within 3–5 working days.

Delivery times are estimates and may be affected by weekends, public holidays, peak periods, remote locations, weather conditions, or circumstances beyond Turbo Egypt's control.

4. Shipping Fees

Shipping fees are calculated according to the customer's delivery location and applicable order conditions and will be displayed during checkout before the order is confirmed. Where applicable, additional delivery charges may apply to remote or special delivery locations.

5. Delivery & Inspection

Due to the operational requirements of our delivery partners, inspection of the product upon delivery may not be permitted.

Customers are encouraged to check the delivered package and contact Turbo Egypt Customer Service promptly if they identify any issue with the order or product.

6. Incorrect, Missing or Damaged Items

If you receive an incorrect, missing, or apparently damaged item, please contact Turbo Egypt Customer Service within 48 hours of receiving the order.

Please provide your order number and, where applicable, clear photographs or other relevant information to help us investigate the issue. Confirmed cases will be handled in accordance with Turbo Egypt's Refund & Exchange Policy and applicable consumer protection requirements.

7. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, provides incorrect or incomplete delivery information, or cannot be reached by the delivery partner, additional delivery arrangements may be required.

Turbo Egypt may contact the customer to arrange another delivery attempt. Additional delivery charges may apply where the failed delivery is attributable to the customer.

8. Order Cancellation

An order may be cancelled before it is dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

For prepaid orders, approved refunds will be processed through the original payment method. Refund processing may take approximately 3–14 working days after the refund has been initiated, depending on the relevant bank, payment gateway, or financing provider.

9. Changes or Delays

Turbo Egypt reserves the right to adjust estimated delivery times where circumstances outside its reasonable control affect the delivery process.

If a significant delay occurs, Turbo Egypt or its delivery partner may contact the customer using the information provided with the order.

10. Contact Turbo Egypt

For shipping inquiries, delivery updates, or assistance with an order, please contact Turbo Egypt Customer Service through:

Website: turbo-mindsetegypt.com

Email: turbo@mindset-eg.com

11. Policy Updates

Turbo Egypt reserves the right to update or amend this Shipping Policy from time to time. The applicable policy will be the version published on the website at the time the order is placed.